Video:How to Conduct Good Customer Service Via Emailwith Debbie Anderson
Today, most business conduct customer service using email. But the informality of email can sometimes lead to problems in customer care. See our tips for conducting good customer service via email and please your client base.See Transcript
Transcript:How to Conduct Good Customer Service Via EmailHi! I'm Debbie Anderson for About.com!
Whether you work from home or in a corporate office somewhere, good customer service is essential in today's business practices. So today we're going to cover a few tips on how to provide great customer service via email!
Reply PromptlyFirst, always respond promptly to every customer email; however, if the customer's email is angry or fight provoking, take a few minutes to cool off, and then open each email response by greeting the customer by their formal or full name, and remember to avoid using casual or slang tones when writing the email.
Show ConcernNext, write an opening line that shows the customer your genuine interest in their contacting you about their concerns.
Answer Questions Clearly and ConciselyNext, fully answer their questions or concerns in as short, clear, clean, and concise a manner as possible throughout the body of the text of your email and give detailed instructions via bullet points or by providing helpful Internet site links in the body of the email that can also help answer the customers questions, when necessary.
When wrapping up the body of the email, be sure to always let them know that you appreciate their patronage to your business and make sure say that you are open to hearing from them again if they have any further questions regarding this manner.
Use a Professional ClosingNext, sign off on the bottom of your email message with a professional sounding closing statement such as, “regards,” or “sincerely,” to keep the email professional and polite, followed by your name, job title, and contact information, should the customer have any further questions for you.
Proof ReadFinally, always proof read your email before hitting the send icon to check for typos or wordiness that can complicate your instructions on how to help the customer.
As an added tip, always flag or tag emails in your inbox for customer concerns that require your follow-up attention and this will help you stay organized.
With these tips on how to provide great customer service via email, you're sure to never disappoint and retain more customers.
Thank you for watching! To learn more, please visit us on the web at About.com!