Video:Learn ESL: Vocabulary for Business Letterswith Alfredo Deambrosi
Writing a business letter can be intimidating for an English learner. Watch this About.com video to learn some common English phrases to help you write a successful letter.See Transcript
Transcript:Learn ESL: Vocabulary for Business Letters
Hi, I'm Alfredo Deambrosi, director of OnTargetEnglish.com, and I'm going to give some vocabulary for business letters for About.com.
Tips Writing Business Letters
As you read and write business letters, it's important to know about certain expressions that often appear in those letters. I'm going to share just a few of them in this video.
Writing Vocabulary for Business Letters
Imagine that you are writing a letter to a company. You want to learn more about a special sale that the company has this month. Here are some helpful expressions. "Please send." Use this expression for a direct request for an item or for information. "Would you please send me more information about your special offer this month?" "At your convenience." This phrase refers to time. It often appears with requests that are not urgent. "Please call me at your convenience." "As soon as possible" also refers to time, but this phrase is useful for an urgent situation. "Please call me as soon as possible. "Now, imagine that you are writing a letter to a customer, who has a request. You are representing your company, and you need to decline the request.
That phrase, "To decline a request," is a direct way to communicate the bad news."Unfortunately, we must decline your request. "Use "To regret to inform" to show more sensitivity when you decline a request. By using the word "regret," you show sympathy with the customer, who may be disappointed. "I regret to inform you that we no longer sell that item.
More Tips for Vocabulary for Business Letters
"One of my favorite words for communicating bad news is "although." When you communicate the bad news directly after the word "although," you show that the customer does not need to focus on the bad news. "Although we do not sell that item any more, perhaps you will be interested in our new line of products.
"Notice that an expression with "although" can give hope that the customer may be satisfied with an alternative. It might also give you an opportunity to sell something else for your company.
Thanks for watching. To learn more vocabulary for business letters, visit About.com.